Customer Testimonials
Rodents got into my Durango. The service was fast. Wrecker came, the very next day car was ready. The only thing is there was still leaves, sticks and other debris left on the engine and in the engine compartment. I didn't ask why, but it just seemed like the job was incomplete due to the debris. But the car runs again and it was returned quickly.
We (My wife and I) needed some work done on our 2015 patriot. They got us in and out on short notice. Notified us of other potential problems and fixed them all of the problems the next couple days. They went above and beyond with there problem solving skills. Thank you, very much.
Very friendly and knowledgeable on my jeep hybrid. So thankful for the team at jay hodge for keeping our jeep running great after the rats got to it
My experience with Jay Hodge Dodge has always been awesome. I love Andrea...she is my Sales person. She has always taken care of me !Great service always.Very best service department I have ever dealt with. I am a very satisfied repeat customer!
Great service today at J Hodge in ,Hugo, got my problem fixed with my Truck in a timely matter thank you.
We had Matthew as a salesman he was very friendly nice and patient with us while getting us into nice vehicle go see them for business 😉
Matthew Stuart helped us drive off the lot with a great deal he is hands down one of the best.
Staff is exceptional and polite!!! Great doing business with their team!
This is the second time we have purchased a vehicle from Andrea Ruffin. This sale was the easiet one I have done, ever. Quick and sufficient. Great service and got me where I needed my payment to be.
Great people and fast approval. Very honest!
I was on vacation, My truck was towed here from Broken Bow, Dash read “service Shifter”. They diagnosed/found problem quickly. Took care of 3 recalls I had on truck too, (I was on list to have fixed at my usual dealership as parts arrived). That was all taken care of in less than 45 minutes. Totally awesome. Everyone there was friendly, kept me informed and got me back on road so I could head towards home. 🙂
I have a Subaru.. from Washington State my Sube needed service.. Jay Hodge Dodge Hugo got right on it!!! Gave me helpful information and very friendly. Plus the cost was VERY reasonable… Thank You Jay Hodge Dodge!!! I will be back for all my Subaru needs 😘
Matthew done a great job putting me in a truck. (Matthew Stuart)
Mathew Stuart was very professional in handling the selling experience of my 3500 Dodge diesel 4x4 - thank you
Matthews makes stuff happen up here, props to him for helping my dad get him a diesel!
Easy to get in, good price for oil change, very friendly and knowledgeable people. You can tell customer service is a priority to them!
I don’t even know where to begin with this review because from the moment we contacted them our service was above and beyond. We were looking to trade our Yukon Xl in for a Grand Jeep Wagoneer . Even with all the problems with the Yukon they were so accommodating with working with us on the trade and even giving us a loaner until the Wagoneer came in from being shipped. Because on top of all that Andrea (our sales rep.) looked everywhere for the exact one we wanted. We were so pleased with how smooth the process was and ... Read More Google - Sep 25, 2026
Quick and reliable service
Very clean place and best service!
Great place salesman Matthew Stuart is super nice couldn’t ask for a better salesman
Exception service ! Very prompt ! Friendly! Considerate of my time !!! Highly recommend!!
Great experience! Mike was awesome! He is very knowledgeable and explained everything clearly. Very impressed with the service provided. I am a first time customer.
Matthew my salesman and the finance team at jay hodge has always came through for my this is my fourth vehicle and won’t be my last thank you
They were all very professional and nice ! Very quick and did not over charge!! I high recommend them !!!!!!
Brought it in for 4-wheel alignment. Quick turn-around, friendly service, knowledgeable tech explained any/all issues found.
Great people to work with.
Getting parts put on
Such a wonderful experience with the purchase of my jeep with Jay Hodge in Hugo. My salesman Matthew Stuart handled everything so professionally he was so kind I would definitely do business with Matthew and Jay Hodge again.
Have always been up front and honest with me
Not a 5 Star dealership because of the salesman who steered me to a different color of Dodge Laramie pickup
I appreciate the help and knowledge from both of the sales department and service center
My warranty didn’t cover everything, I didn’t get reimbursed for my tow bill, I didn’t get a loaner vehicle when I was without a vehicle for over a week, and I was charged $450.00 for 3 gallons of antifreeze and a serpentine belt. Other than that everyone was nice.
I just got a new vehicle within the last couple weeks and could not be more appreciative of the entire process! Matthew Stuart was a phenomenal help and made the whole process stressless and attainable. Really appreciate everything he did and how he handled everything. I felt very comfortable and am extremely happy about the outcome!
Matthew Stuart worked super hard and got us in the perfect vehicle with the perfect terms for us. We left extremely happy. Thanks 🤠
Matthew Stuart was excellent in getting my car deal done
I had a very good experience with jay hodge They worked with me to get me into the vehicle this is the second vehicle I have bought from them I would recommend anyone who is looking for a vehicle to go to jay hodge in hugo
Ronnie (sales associate) was very helpful and not at all pushy. The whole car buying experience was easy. There was no one pushing you into something you didn’t want, no one was trying to upsell anything. It was a quick, enjoyable experience.
Kind and efficient.
Came as a walk in…greeted immediately and taken to service department right away. They took care of my Jeep needs even obtaining parts and fixing an issue found. Will definitely be using their services again.
Ronnie was a great salesman. He was never pushy or controlling, he had a good attitude and a very pleasant manner. I enjoyed working with him, I have recommended him to several people.
Mathew Stuart was awesome
Competence you can count on.
Andrea, was outstanding.. stayed diligent and true to her word. A great experience except I left with a quarter tank of gas and it cost $122 to fill it up. Never bought an automobile that wasn’t filled up on purchase. I do have to say this was never discussed just an assumption on my part. Otherwise, a great dealership to deal with.
I got 2 vehicles there off the lot and both of them had issues with them, then they want to try and play the run around game and not do anything about it, I took my car up there and dropped it off for repairs and left it there all day and drove by every few hours to check and see if anything has been done to it and it sat there in the same spot all day and nothing was done to it, contacted my seller when my truck that I just got battery went out and I haven’t ... Read More Google - Jul 17, 2026
Not a fan, if you are interested in buying a car make sure to screenshot a picture of the car you want on their website because they will jack the price up when you inquire about it in person. Pay attention to all their fees that they claim are “illegal” to change. They will play right in your face.
Didn't do a thorough diagnosis causing them to want to change unnecessary parts. Left wire strippings, a razor, and plastic parts on the head to melt when my car warmed up. Couldn't be bothered to put the motor cover on properly. Just sat it in top of engine to slide around
Vehicle was dirty and out of fuel at signing. Very disappointed in over all transaction.
They tell u they can get u approved u go in there they tell u a different story waste of time there advertising is false so don’t be leave any of there advertisements they run ur credit and make it worse than it was I’ve heard so many lies from them it’s bad business to me
This place is such a scam i took my jeep renegade here to be checked out they said it would be $175 for a diagnosis. They called me and said “he’s got it running so your total is $350 so far but he wants to check it and make sure nothing else is wrong” how my total went to $350 im not sure. So I got to pick my jeep up it won’t start still in the same position it was in when I dropped it off literally it’s still sitting on the parking lot drive by and look for ... Read More Google - Oct 24, 2025
I took in a 2012 Jeep Grand Cherokee 4x4 in for a oil cooler repair all good! I asked if we could get diagnostic done to learn with my father and I could get fixed, they said my motor siezed i got back towed home and my dad turned the engine by tool and hand. I came down with osteomyelitis was flown to plano tx. My dad got jeep running! I was gone a month came back it ran awhile but now has a electrical problem probably in the fuse box.
Then they sent me a cash offer for my jeep $4500 ... Read More Google - Aug 2, 2025
I would highly recommend not buying from them!!!!!!!
I'd give zero stars if I could. The management here is terrible. They tend not to answer the phones, and when they do, they have a tendency to keep you on hold, transfer you to the office, and not call back to answer your inquiry. The manager in the office seemed like she had brought personal problems to work with her and took it out on the girl sitting at the front desk by the window. If they treat everyone this way, they'll be outta business before long.
I took my truck in to have the transmission fluid and filters changed. I left made it to Mississippi and my truck kept having a service light come on because my transmission was slipping. Check the transmission fluid. It was 3 quarts low after they did the service took it to a dealership in Mississippi? They verified it was 3 quarts low and there was no leaks. Anytime a transmission is slipping like that. It is doing damage. Jay Hodge does not want to do anything about it except tell me they will hook it up to a scanner and see what ... Read More Google - Nov 3, 2024
They tried to get me with a straw purchase scam I will not go back to this place
I called about a Ford pick up truck that I found online and asked for a test drive and to schedule it in the afternoon because I'm a night shift RN and I just got through working 12.5hr days for 3 nights and he said ok then called me and Jason said he wanted me to come now and I was OK with it but then when I got here from antlers he showed it to someone else and sold it to them. I thought that was bad customer service and rude
Classic used car salesmen. Sold my sister a car on a snow day when they said they couldn't fix her car. Then when she could drive it she didn't like it at all. $26,000 she took it back they would not give her money back. They didn't have anything better than what they sold her so they put her into a $35,000 car that she couldn't afford and took off $6,000 the trade in value of the one she just bought from them. And now she has to put new tires on it. I'm telling you they found ... Read More DealerRater - May 4, 2023
Bought a 2016 jeep wrangler from jay hodge while he still had his Paris Texas lot,a very,very long story short its been a total piece of junk,they started throwing parts at it. Finally a mechanic got a hold of it and replaced the head like we knew it needed. Now with still 17K miles worth of warranty it needs another head gasket and nothing but a runaround from all of them. Like its coming out of thier pocket. All I can say is buy at your own risk. Good luck!
Over the Thanksgiving break, I was car-less and in need of a vehicle, and was pressed for time as I live out of state (NM), and my co-signer was in OK. I was so concerned about being able to get a loan at all because of bad credit (bankruptcy 4 years ago), that I missed all the little details.
When I was test driving a Ford Fusion, I was told it was a 2018 w/ a V-6. I thought it had a little pep, so didn't think anything about it (rookie mistake). Was rushed through paperwork, and was never told the ... Read More Google - Dec 10, 2022
Friendly people, just don't seem to take care of business with a new customer. It may be different with existing customers, but I wasn't impressed. They did deliver the vehicle, but I paid what they was asking and it wasn't ready to be sold when i went to buy it. 4 days later i got it with a half a tank of fuel and little less than half full of Def fluid. It is a used vehicle, and they did service it and detail it. It was missing all the hubcaps and the front wheel simulators when I ... Read More Google - Jun 23, 2021
Fast and easy to get you in a vehicle and very understanding. They want you to be comfortable and talk to you about the process
The worst experience ive ever had, they love putting the screws to single women. I would never suggest this place to anyone. They will scam you worse than anyone.
My boyfriend and I called about a replacement key for a 2008 dodge durango spoke with service center customer service guy stated they had a key. We let him know we would be in today with the car he said ok. After loading the car on a trailer and taking it to the dealership he said it would be next week very rudely before they could do anything. There was a car keys express van in the parking lot so my boyfriend proceeded to ask him if he could help. The service man came out being rude stated he wasnt chasing ... Read More Google - Jul 21, 2020
Bought a truck and they stole my Cadillac only gave me $500 for it as a down payment (didn't tell me until after paperwork was signed even though I asked several times). Took truck in for a trailer hitch took them 5 hours to do it. They were supposed to call me so I could pick up a check for tag title and tax they never did had to drive up there to find out if it was there and then they shorted me $108 on the tag title and tax.
Tried to buy a truck yesterday and never could get a answer on how much was the sticker value was it was like the salesman didn't know anything about what the customer wanted and him and his boss trying to put me in something that I would have been very unhappy with because of the mangers committes we are here sell car's than do so I was looking for truck, I believe they should have tired to put me in another truck or to me why the co signer and my credit wouldn't pass for a truck
Buyer beware!! Apparently it is customary for this company to say they are giving you an oil change but leave the dirty oil in your vehicle, charge customers a premium price for services, and write tickets saying they completed recall service that was never done. I'd leave less than one star if I could. Won't be going back.
wish I could give 0 stars.
Worst dealership you could possibly go to, they have nice employees, but we bought a truck there and come to find out they sold it to us with a bad transmission that would eventually break down. To top it off they where trying to make us pay for it to get fixed. We agreed to pay for it but when they said they where gonna work on it and have it done in about a week, they lied and it took them about 1 month to even tell us that they where not working on it. All in all good employees, ... Read More Google - Dec 31, 2018
The salesman never call you back. We always had to do the calling. Not a good way to run a business
Crooks cars are always breaking down 3 days after driving off the lot happen 12 times